TERMS OF SERVICE – DIVING CENTER “VENUS” (Draft 2026)

1. Service Provider

“Venus”, Kamberovo Šetalište 12, 21216 Kaštel Stari, Croatia. ID: 61292837669. Contact: divingvenus@gmail.com | www.scubadiving-split.com

2. Service User

The user of our services is any legal or natural person who reserves and consumes our services. By completing an online reservation, the user accepts these Terms of Service in full. Prices are in Euro (€) and include VAT.

3. Reservations and Payment (30/70 Model)

  • Deposit: To confirm a reservation, a 30% non-refundable deposit (unless canceled within the allowed period) must be paid online via credit card.
  • Balance: The remaining 70% of the total amount is due at the diving center before the start of the activity. Payment in the center can be made by card or cash.
  • Pickup Service: The pickup service (Split-Kaštela-Split) is a fixed add-on costing 20 € (covers both directions). This amount is added to the total price and included in the deposit calculation.

4. Meeting Time and Logistics

  • Diving Center Meeting Time: 09:00 AM.
  • Pickup Time: 08:30 AM at the pre-arranged location.
  • Afternoon Session: Meeting time at the diving center is 03:30 PM (Pickup at 03:00 PM).
  • Responsibility: The user is obliged to respect these times. Due to the complex nature of equipment preparation and briefings, boat departure times are variable. Any delay by the client that jeopardizes the planned daily schedule will be treated as a “No-show” situation with no refund of the deposit.

5. Cancellation Policy

  • Cancellation 7 days or more before the date: Full refund of the 30% deposit.
  • Cancellation 3-7 days before the date: Refund of 50% of the paid deposit.
  • Cancellation less than 3 days (72 hours) before the date: No refund of the deposit. The user may request an alternative date within the same calendar season, subject to availability.
  • No-Show: If the user fails to arrive at the meeting time (09:00 AM) or pickup (08:30 AM), the deposit is forfeited.
  • Personal Reasons: If the user starts but does not complete the activity (due to fear, inability to equalize pressure, etc.), the full service price (100%) remains due.

6. Medical Fitness and Safety

  • By booking, the user confirms they have reviewed the PADI Medical Release form.
  • If a user is unable to participate on the day of the activity due to a pre-existing medical condition not disclosed prior to booking, the “Cancellation Policy (less than 3 days)” will apply.
  • “Venus” reserves the right to cancel or reschedule activities due to weather conditions or safety concerns. In such cases, a full refund or an alternative date will be offered.

7. Liability

  • “Venus” operates according to PADI standards and Croatian law.
  • Users engage in diving activities at their own risk and are required to sign a standard Statement of Risk and Liability before participation.
  • “Venus” is not responsible for the loss, theft, or damage of personal belongings or equipment.
  • In case of intentional or negligent damage to “Venus” equipment or the vessel, the user is liable for the full cost of repair or replacement.

8. Refunds

In case of a valid refund (according to Section 5 or 6), “Venus” will refund the specified amount in full. Transaction fees are covered by “Venus” to ensure professional service and customer satisfaction.

9. Complaints and Jurisdiction

Complaints must be submitted in writing to divingvenus@gmail.com within 15 days of the service. All disputes shall be settled by agreement; otherwise, the jurisdiction of the Court of Split is accepted.